Yes, that’s right — Mad Mimi is joining GoDaddy. GoDaddy is 100% dedicated to supporting small business, and that’s our mission too. Simply put, we’re a good fit. But I’m sure you have lots of questions. Well, we have lots of answers!
What will change for Mad Mimi customers?
You’ll still see the same Mimi you love and are used to. You’ll still see the same Mimi platform you’re used to, and we’ll continue to listen to your feedback and grow in new ways. GoDaddy appreciates the delightfulness of Mad Mimi, and we appreciate how many more small businesses we’ll be able to help through merging with GoDaddy. We’re absolutely committed to providing the same awesome experience, same great support, for years to come.
Will the support I get stay the same? Will I still be talking to the same people?
Absolutely! Everyone at Mad Mimi is sticking around and will be offering the same level of support you’re used to. We Meeps love the people who use Mad Mimi, and we’re not going anywhere!
Will I go to GoDaddy or still come to you with support questions?
Reach out to us! We’ll still be handling all support questions here through the same super-fast email responses and live chat. Plus, we’re happy to schedule calls whenever needed.
Does this mean you’ll have phone support now?
We take customer support seriously ’round here (you’ve probably noticed). GoDaddy has impressive phone support skills, and we fully intend to learn from them and gain new ways to make you happy. We’re going to be working on building up and training a phone support team in 2015 (possibly before), but for now, our core team is going to stick with email and chat. We’ll still be as responsive as ever!
I connected with Mad Mimi originally because it’s a startup like my business. I’m not really sure I’ll be able to relate to GoDaddy.
We’re still the same startup you connected with in the beginning. Sure, we’ll grow, but the original team behind the magic of Mad Mimi is still going to be making that magic — and possibly even across the broader spectrum of GoDaddy. GoDaddy was a startup itself (started out of a garage), and it’s a culture and ethos they seek to maintain internally. Mad Mimi will be able to stay flexible, and we’ll still be making improvements based on customer feedback. We’ll never stop listening!
Will this mean prices are going to go up?
We’re not planning on changing our pricing structure at Mad Mimi. We went our first 5 years without making any changes in our prices. When we did change our pricing, it was only after a lot of consideration and research to make sure our prices were competitive and fair. While we can’t say our prices will never change, it’s not part of our plan in becoming a part of GoDaddy, and we won’t make any changes without being just as careful and informed as in the past.
Will I be able to expect new features now that Mimi is under GoDaddy?
Absolutely! This opens up a lot of doors for new features and integrations that will be useful to a lot of our users. Stay tuned for updates in our newsletter and blog, and we’ll make sure you’re kept up to date. We’ll still tread carefully, learn from past feature releases, and listen to what our Mad Mimi customers want.
Will Mad Mimi continue to be called Mad Mimi?
For now, yes. Eventually, though, we’ll be fully integrated as a part of GoDaddy and will be under their name.
Why did you make this change?
A lot of thought went into this decision. In the end, it’s simply because it’s a fantastic opportunity, not only for us, but for what we can offer to our users as a result.
Do I need a GoDaddy account now?
You don’t. We’re going to be exploring authorization options carefully over the next year or so, but you should be able to use your Mad Mimi credentials for Mad Mimi indefinitely.
Will I have to use other GoDaddy tools to continue to use Mad Mimi?
Most of GoDaddy’s services function like standalone products, so you’ll be able to carry on using Mad Mimi in the same way you always have, without any gotchas.
What’s GoDaddy about?
GoDaddy has undergone a lot of changes in the last three years including new ownership and pretty much an entirely new leadership and direction. GoDaddy is 100% focused on awesome products to help people and small businesses grow, and that’s something we totally relate to!
GoDaddy has had a lot of sexist advertising, and I can’t get on board with a company that thinks that way.
GoDaddy has gone through a lot of changes in their leadership and overall attitude. This has meant changes in their advertising strategy, as well as a focus on empowering women in technology. If you’d like to read up on what this looks like, here are some articles from GoDaddy, an interview with GoDaddy’s CTO Elissa Murphy, as well as a Reddit AMA with Blake Irving, the current CEO of GoDaddy where he addresses the issue:
Animal rights are very important to me. I can’t work with a company whose CEO would shoot an elephant.
Animal rights is a very important issue, and I want to start out by saying that we’re on the same page with you here. In fact, we’ve given free Mad Mimi accounts to several animal rescues and shelters because it’s something we believe in.
Bob Parsons is the founder of GoDaddy, but he is no longer the CEO. GoDaddy is under new leadership, and we’ve been able to see that they believe strongly in animal rights as well. The new CEO, Blake Irving, said, “The only thing I point at an elephant, is a camera.”
Our Gary and Dean are both lifelong vegetarians who grew up in rural South Africa and experienced life amongst elephants and other majestic African wildlife. We have an innate respect for wildlife and a passion for conservation, especially in Africa.
GoDaddy supported SOPA in the past. I can’t work with a company that gets behind invasive legislation like that.
GoDaddy has made some big changes and (along with Mad Mimi) supports privacy and an open and free internet. GoDaddy’s CEO Blake Irving addressed this exact issue in a Reddit AMA once, and you might be interested to read his response here.
Is this a buyout or is Mad Mimi merging with GoDaddy?
GoDaddy is acquiring Mad Mimi. We’re not disclosing the sum, though.
Mad Mimi is now 100% owned by GoDaddy and managed on a day-to-day basis by Gary (founder) and Dean (head of culture). GoDaddy acquired Mad Mimi because they recognize the excellence of our product and company. That’s not to say that there won’t be any long-term changes, but the overall feeling among our team and the business folk is that the most important thing about the deal is that Mad Mimi keeps on making people delighted. That’s what we plan to do.